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Returns Policy
We offer refunds within 15 days of receipt of the package if you change your mind or are dissatisfied. Your first step would be contacting customer Support. If the customer support step failed to resolve your issue and it has been agreed that a return is the only recourse, then the item may be returned to us ensuring to include the item or items as they were originally shipped to you.
1. Upon receipt of a returned item, it will be thoroughly inspected.
2. We may need to contact the buyer for any further information which we feel may be relevant.
3. When our inspection is complete, we will inform the buyer of our findings and the decision we have reached.
4. If the item meets with our returns criteria and can be fixed or brought up to its original functionality, it will be returned to the buyer in functioning condition.
5. If the item meets with our criteria for returns and cannot be fixed or brought up to its original functionality, it will be replaced with another player of equal or higher value, as determined by the buyer, with any price difference being paid by the buyer.
6. If the item does not meet with our criteria for returns, it will be returned to the buyer at the buyer's expense.
7. For any items which did not meet our criteria for returns, the buyer has two (2) weeks to pay for return shipping of the item to the buyer. Any such items left with us for over two (2) weeks, will be considered abandoned and will be disposed of at our discretion.
NULLIFICATION AND VOIDANCE OF 90-DAY or 1 YEAR REPLACEMENT WARRANTY
1. The warranty will be null and void 90 days or 1 year (depending on item and date of purchase) after placement of original order.
2. The warranty will be null and void if customer attempts to defraud Accessible Electronics in any way, including attempting to get exchange or credit value for any items not originally purchased from Accessible Electronics. We do maintain complete records of each buyer's history, including the serial numbers of each item that has been purchased by that buyer.
PACKAGES RETURNED AS REFUSED
1. Any refused packages will be subject to a 15% restocking fee. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to Accessible Electronics plus any damage found to have occurred to the items during transit.
2. International refusals are subject to taxes, import and export fees, as well as return shipping costs, any damage to items, and the 15% restocking fee.